Free warranty
(1) our company provided by the technical parameters of new supply and guarantee the normal product.
(2) our company provided for product warranty and scope of the strict implementation of the "new three packs of" regulations of the
(1) our company provided by the technical parameters of new supply and guarantee the normal product.
(2) our company provided for product warranty and scope of the strict implementation of the "new three packs of" regulations of the
state, the lifelong maintenance, as of the date of the machine from the factory since the date of acceptance and promised to implement
the one year (12 months) free warranty, the main structure warranty 12 months, life-long service .Dont charge any service charge,
repair within the warranty period will not be any fee.Warranty period, party b shall be implemented for the goods for the repair,
replacement or return, maintenance, after the expiration of at the same time provide paid maintenance services for life.
(3) the warranty period, such as equipment or parts caused by non-artificial factors malfunction stopped for a short period, the warranty
period and free maintenance period to postpone.If outage time accumulative total more than 60 days to recalculate the warranty period.
2. Emergency maintenance schedule
(1) our company has a strong customer service team, professional to provide considerate service, our company promises: "in response
2. Emergency maintenance schedule
(1) our company has a strong customer service team, professional to provide considerate service, our company promises: "in response
to receiving user fault information within 30 minutes, 12 hours of maintenance personnel to arrive at the customer site. Processed within
24 hours."
(2) the unified national service hotline: 400-678-6277."
3. Maintenance service fee standard
For beyond the warranty period of the products, we promise, to provide paid maintenance services, only charge service actually occurred
(2) the unified national service hotline: 400-678-6277."
3. Maintenance service fee standard
For beyond the warranty period of the products, we promise, to provide paid maintenance services, only charge service actually occurred
in the process of parts, dont make a profit.
4. Repair location, address, contact number and technical service personnel
4. Repair location, address, contact number and technical service personnel
Guangzhou ENEJEAN Washing Equipment Manufacturing Co.,Ltd
After-sales service operator：020-36743152，36743661，36743662，36743229，36743206
address：ENEJEAN commercial building NO.6 Baiyun 3rd Line Hebian Road Jiahe Street Baiyun District Guangzhou City
Unified national service hotline：400-678-6277
Engineers, head of maintenance 1：许肖彬Mobile phone：13672469830
Engineers, head of maintenance 2：刘福建Mobile phone：13316261606
Engineers, head of maintenance 3：刘银江Mobile phone：13316261003
Engineers, head of maintenance 4：詹耿林Mobile phone：13316261609
Engineers, head of maintenance 5：付金光Mobile phone：13711663315
Engineers, head of maintenance 6：林守正Mobile phone：13622215462
5. Other service commitments, VIP (VIP) customer service commitment
1, pre-sales services: in the absence of user before I sign:
1) answer users about the washing equipment and engineering installation of any problems.
2) to provide free laundry equipment configuration calculation and configuration scheme.
3) free of charge for the laundry room layout design and complete set system of deepening the design (reference for designing institute).
4) according to the actual situation, to provide customers about the technical data of the machine.
2, after-sales service: customer satisfaction as the net resistance starting point and final goal of the company
1) provide free project implementation scheme in detail, and send professional engineer is responsible for the guidance on the practice
1, pre-sales services: in the absence of user before I sign:
1) answer users about the washing equipment and engineering installation of any problems.
2) to provide free laundry equipment configuration calculation and configuration scheme.
3) free of charge for the laundry room layout design and complete set system of deepening the design (reference for designing institute).
4) according to the actual situation, to provide customers about the technical data of the machine.
2, after-sales service: customer satisfaction as the net resistance starting point and final goal of the company
1) provide free project implementation scheme in detail, and send professional engineer is responsible for the guidance on the practice
of project, and can according to user requirements, continuously optimizing design scheme and provide corresponding implementation
plan.
2) assign a professional engineer supervision equipment comes into play, all in place, installation engineering system.
3) free debugging equipment, free operation training and maintenance training, etc.
4) set up user profiles and user information tracking report, enter our after-sales service information, and as a basis for the prevention,
2) assign a professional engineer supervision equipment comes into play, all in place, installation engineering system.
3) free debugging equipment, free operation training and maintenance training, etc.
4) set up user profiles and user information tracking report, enter our after-sales service information, and as a basis for the prevention,
plan and report, the device play the best performance.
5) since the net washing resistant equipment debugging warranty for 12 months from the date of acceptance;VIP customers, our
5) since the net washing resistant equipment debugging warranty for 12 months from the date of acceptance;VIP customers, our
company is provided free of charge during the first six months of vulnerable parts.
6) the net company after-sales service commitment: resistance after users notice, regional all major cities in China in 12 hours, second
6) the net company after-sales service commitment: resistance after users notice, regional all major cities in China in 12 hours, second
and third tier cities in place within 24 hours.
3, the warranty period, to the user for a preventive maintenance plan, and every 2 months planned to send a local service and technical
3, the warranty period, to the user for a preventive maintenance plan, and every 2 months planned to send a local service and technical
personnel door-to-door service.Service content:
(1) check of the safety of the machine;
The routine use of diction machine performance and potential problem analysis and forecasting;
(3) to solve the customer staff in the use of equipment of problem.
(4). Observe customers employees operating equipment method and correct improper actions;
5] to solve the problem of equipment found in use.
4, after the warranty period:
(1) to assist the user details of the equipment maintenance plan, regular maintenance of equipment;
2 equipment normal use until after the warranty period, equipment failure (non-artificial factors), the resistance to net company charge
(1) check of the safety of the machine;
The routine use of diction machine performance and potential problem analysis and forecasting;
(3) to solve the customer staff in the use of equipment of problem.
(4). Observe customers employees operating equipment method and correct improper actions;
5] to solve the problem of equipment found in use.
4, after the warranty period:
(1) to assist the user details of the equipment maintenance plan, regular maintenance of equipment;
2 equipment normal use until after the warranty period, equipment failure (non-artificial factors), the resistance to net company charge
a reasonable cost.And promised to guarantee the response time is the same as the warranty period;
(3) we provide products accessories for life.
5, regular review:
After the warranty period, the VIP customers enjoy a three-year, not less than three times a year VIP user pays a return visit, to help
(3) we provide products accessories for life.
5, regular review:
After the warranty period, the VIP customers enjoy a three-year, not less than three times a year VIP user pays a return visit, to help
customers solve all equipment related issues, reduce trouble back at home.The resistance to net service hotline: 400-678-6277.
My company has a stock of spare parts warehouse, have a total value of 1 million yuan of above.Shortages or replacement of major
parts finished within the prescribed time.Products of the same type, parts commonality is extremely high, we solemnly promise, the
products sold by life-long maintenance, ensure the parts supply indefinitely.
Ensures priority to the supply of washing materials manufacturer wholesale.
